Exchange Policy

FA'RA London offers exchange within 14 days of delivery. Customers must contact our support team to initiate the exchange process.

• The product must be unused and in original condition.
• The original box and packaging must be included.
• The perfume must not be used more than 5%.
• Exchange is only available for 100ML perfumes and gift boxes.
• 3ML testers and 10ML travel-size perfumes are not eligible for exchange.

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Exchange Options

• Customers may exchange the product for the same perfume.
• Customers may also exchange it for a different perfume.
• If there is a price difference, the remaining amount must be paid by the customer.

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Exchange Charges

For exchanges requested due to personal preference:

• Pickup Charges: PKR 250
• Re-delivery Charges: PKR 250

These charges apply when the customer requests an exchange for another fragrance.

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Product Inspection

Once the returned item reaches our warehouse, our quality control team will inspect the product.

• If the product is found in proper condition, the exchange will be processed within 3–5 working days.
• If the product is damaged, leaking, broken, used more than 5%, or not in original condition, the exchange request will be rejected.
• In such cases, the same product will be returned to the customer and the complaint will be considered closed.

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Return & Refund Policy

FA'RA London does not offer refunds in most situations.

• Refunds are only possible if the product was received damaged or leaked during delivery.
• The customer must report the issue within 24 hours of delivery.
• Photos of the product and packaging may be required for verification.

If the claim is verified, FA'RA London will provide a replacement or refund, and any courier charges incurred due to our error will also be covered.